Shipping & Return Policy
How much does shipping cost?
Shipping to any location in territorial India is absolutely free. We provide you with a tracking number as well along with the shipping confirmation email and SMS. Unfortunately, this does not include Andaman & Nicobar and the Lakshadweep Islands or any international destinations. If you wish to inquire about shipping to these destinations, or any other international locations, please email us at [email protected].
Does Artlivo offer Cash on Delivery?
Yes, we do offer Cash on Delivery on any order value, absolutely free! However, the option is not available to pin codes from the remote location. You will be advised about the availability of COD at the time of ordering.
When can I expect my order to arrive?
Shipping time varies between 4-7 business days. Orders which we receive prior to 1 PM on any business day are dispatched the same day, in most of the cases. Orders received post 1 PM are dispatched the next day. Orders for furniture may, however, take a longer processing time.
However, in general, orders are usually processed within 3 business days. Keep in mind that orders placed at the beginning of the month may take up to 5 business days to process because of the high volume.
Can I track my order?
Of course! What fun would online shopping be without being able to obsessively anticipate your order? We’ll keep you updated via email through the process of completing your order and we’ll mail you a tracking number so you can track its progress to your door. Alternatively, you can also track your order by logging into your account on the Artlivo website.
If you do not have your tracking number, or if you have any question about the status of your order please call us on +91-7822-800-800 on Monday to Saturday between 10:00 a.m. to 6:00 p.m. or mail us at [email protected] & we will email you a reply within 24 working hours.
What happens if I have mentioned a wrong address/ pin code?
We do not take responsibility of delivery of the orders if the address mentioned is wrong or the pin code of the address is not mentioned accurately. It is mandatory to mention the correct pin code of the area & contact number of the recipient. If any of the above are not provided or provided incorrectly, the order may not get delivered timely, or in worst cases, not get delivered at all. In such cases, where the order is not delivered, the amount received from you is automatically refunded to the customers’ account after deduction of shipping charges incurred on delivery attempt within 7 days of receipt of the product back in our warehouse.
All our products are handcrafted and are designed to carry a rustic, unique look. So, a slightly unfinished edge has not defected but an identifying feature of our products. Also, in the case of wooden furniture, the wood has an inherent capacity to expand, so the edges may not be very smooth in a few pieces out of the lot. Hence the product which we ship would never be 100% same as shown in images because of image resolution, so it is prudent to expect a little variation. However, if you are not satisfied with the product, you can return it to us for a full refund within 48 hours of the date of delivery of the product. Following are the conditions for authorization of return request:
- Delivery of wrong product (wrong color/size/quantity/parts missing)
- Damaged product
Please note that we do not authorize a return request apart from the conditions mentioned above and after 48 hours of delivery.
Following is the procedure for return:
Within 48 hours of delivery of the Artlivo Product to you – Take a photograph of the product and email it to us at [email protected] with a valid reason (damage, wrong product) for returning the product. Please note that sending a photograph of the product is a mandatory requirement for return request, without which we would not be able to accept any return request. We would not be able to take any return/replacement requests after 48 hours of delivery.
- Within 24 hours of receipt of your email – We would call/email you to understand the nature of inconvenience and try to address the same. Further, we would provide you with the confirmation and a return label. You have to pack the product in its original brand packaging and the box is not making any sound when shaken. Please ensure that the product is in unused and original condition which includes all price tags, labels, accessories, original packing and the invoice along with the product.
- Please print the return label and properly paste it on the box.
- Send the box through a reputed courier company and provide us the Tracking number. Please ensure that the product reaches us within 15 days of its delivery to you.
- For your security, please return the package to us by an insured courier and retain your receipt. This will protect you in case your return is lost in transit. We shall not be responsible for any losses on account of transit or for any reason whatsoever.
- In case of exchange product of the same design and for the same amount as the original purchase, no additional delivery or handling costs will be charged.
- Once we have received the returned shipment, we would immediately inform you and start processing your request. The amount you have paid for the order will be refunded to you within 7 business days. from receipt of the product back in our warehouse
Please note that in case of a return, we will give you Artlivo gift coupon for the same amount as of the order, which can be used in the next one year to buy any product of your choice from our website.
To cancel the order you have placed on our website, simply call us on our helpline +91-7822-800-800 or send us an email at [email protected]. Kindly note the orders which are already shipped cannot be cancelled.
Further, we reserve the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason without giving any prior notice. This shall be regardless of whether the order has been confirmed and/ or payment been received. For the order which has been canceled, if the payment is already received by us, the full amount will be refunded to you in 7 working days.